Kidzxplor

white-arrow FAQ white-arrow

WHAT IS KIDZXPLOR?

By giving families the opportunity to purchase credits that grant access to a variety of local classes and activities, kidzxplor helps parents save time and money while the kids become rich in experiences. The kidzxplor app and web-based service allows members to book classes and activities with no long-term commitment.

How does a kidzxplor membership work?

You can engage with Kidzxplor through a no-commitment monthly membership or by purchasing a punch pass. Pricing varies by package (link to interested families), but for most of our partners, one credit equals one class or activity.  All memberships and punch pass plans allow up to 4 children per plan and include perks to local restaurants, retailers, and more, plus invitations to monthly kidzxplor events and access to our network of partners, parents, and experts.

What ages does kidzxplor serve?

Our partners offer classes and activities to children ages 0- to 18-years-old.

Will I be charged when I go to an activity?

Absolutely not! All associated costs are already included in your monthly membership or punch pass.

Who operates the activities?

kidzxplor partners with exceptional local activity providers who share our mission of child enrichment and community enhancement.

How do I book an activity?

Reserving an activity is simple! Just sign into kidzxplor.com or use the app on your mobile device to sort by date and time, age of your child, activity type, and provider. Once the activities that meet your preferences automatically populate, click the “book” button and your activity is confirmed! You will automatically receive an email that confirms your reservation and the activity provider will be alerted as well. You can also directly add the activity to your calendar. Start exploring!

When does a membership cycle begin?

Membership cycle begins on your date of sign up, with monthly re-occurrence on that day. For example, if you signed up on the 15th of any given month, your membership auto-renews on the 15th of every month thereafter.

How many activities can I take during a cycle?

Typically, one credit is equal to one activity. Some activities require two credits per class or activity; this will be indicated in the class page and also in the partner directory. Most of our partners allow you to attend their facility 3x per child per billing cycle, but please check the partner directory for specifics.

How do Free Activities work with my membership?

kidzxplor is happy to offer you the best programming in the city and some of these activities are free to the community. To ensure clarity, free activities are noted with a price tag icon in the calendar. Free activities do not count against pass credits and are available for unlimited reservations.

How do I cancel an activity?

Life happens…we understand! To cancel a reservation, go into your account settings, select your registered activity, and select the cancel button. You will receive a cancellation email and the provider will be alerted, as well. Please keep in mind that cancellations that occur without 2 hours’ notice will incur a $15 late cancellation fee. No-show’s will be charged a $20 fee and it will count as a used activity with that provider.

Can I cancel my membership at any time?

You sure can! We want to make life as easy as possible for you, so all memberships are no-commitment.  Credits do rollover to each active month.  Should you need to hold your account- please contact us at service@kidzxplor.com.

Is there an app for kidzxplor?

You better believe it! For your convenience, we have apps available for download on both the Apple App Store and on Google Play Store.

kidzxplor isn’t in my city, when will you be here?

We can’t wait to meet you! kidzxplor is currently operational in St. Louis and Houston, but we have many plans to expand to other US cities quickly. Send us an email at info@kidzxplor.com for more information.

How can i become a class provider?

We would love to have you on the team! Please email us at partners@kidzxplor.com or click here for more information.

Can someone take my child to an activity other than myself?

Absolutely! Nannies, grandparents, caretakers, and other family members are welcome.

Can I arrive late to a class or activity?

We get it…sometimes kids need a snack, doctor appointments run over, etc. For the safety of other students, however, many of our partner studios are not able to admit people who arrive late to class. Each studio has its own policy regarding late arrivals. Most encourage you to arrive well before class begins, often 10-15 minutes in advance. Information regarding a partner’s arrival policy will be listed on their class page so please take note. If you need any help, please let us know at service@kidzxplor.com.

What is PERKS!?

We’re so happy you asked! kidzxplor PERKS! is an ancillary program that offers members-only deals and incentives in the local community. PERKS! are locally-owned businesses partnered exclusively with kidzxplor to offer you a treat, or a PERK, when you visit their place of business. PERKS! is only available to active members and is password protected under your account settings. Check back frequently; PERKS! change all the time!

What should I do if we have bad weather and I have an activity booked?

When inclement weather strikes, we do our best to stay on top of closings and cancellations to our schedules. To be 100% accurate, we encourage members to check the partner’s website and/or Facebook account for up-to-the-minute updates prior to leaving your house. The schedule is determined by the partner, and members should defer to their company schedules, but we are always happy to help. If you have any questions, please email us at service@kidzxplor.com.

Can I take Classes and Activities in cities other than my own?

You sure can! If you are a kidzxplor member, you have access to classes and activities in our other cities as part of your membership. Simply go into your account settings and switch your hometown to another city while traveling to see the breadth of classes and activities in other kidzxplor cities.

Can I hold my account?

We do offer hold options.  If you are interested in holding- please contact us at service@kidzxplor.com.

Still have questions?

Contact us
  Loading...